Refund policy

Return & Refund Policy – Trendora Hub

At Trendora Hub, we want you to be happy with every purchase. If something isn’t right, we’re here to help.

1. Returns – 30 Days

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To start a return, please contact us at trendora.hubonline@gmail.com

with:

  • Your name

  • Your order number

  • The item(s) you want to return

  • The reason for the return

If your return is approved, we will:

  • Send you a return shipping label (if applicable)

  • Provide instructions on how and where to send your package

Items sent back to us without first requesting a return will not be accepted.

Return address:
Trendora Hub

8021 133a street,

Surrey BC, Canada

V3W 6A1

You can always reach us for any return questions at trendora.hubonline@gmail.com.

3. Damaged, Defective, or Wrong Items

Please inspect your order upon delivery and contact us immediately if:

  • Your item is defective

  • Your item is damaged

  • You received the wrong item

We will review the issue and work with you to repair, replace, or refund the item where appropriate.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale or clearance items

  • Gift cards

If you’re unsure whether your item is eligible for return, please contact us before purchasing or returning.

5. Exchanges

We do not offer direct exchanges.
If you would like a different size, color, or product, the quickest way is to:

  1. Return the item you have, and

  2. Once your return is approved and refunded, place a new order for the new item.

6. European Union – 14-Day Cooling-Off Period (if applicable)

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

To qualify, the item must be:

  • In the same condition you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • With proof of purchase

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed to your original payment method

  • It may take 5–10 business days for your bank or credit card company to post the refund

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at trendora.hubonline@gmail.com.