Shipping policy

Shipping Policy – Trendora Hub

Thank you for shopping with Trendora Hub. This Shipping Policy explains how we handle processing and delivery for your orders.

1. Order Processing Time

We aim to process all orders within 1–3 business days after payment is received.
Business days are Monday to Friday, excluding public holidays.

If there is an unexpected delay (for example, high order volume or stock issues), we’ll do our best to notify you by email.

2. Where We Ship

Trendora Hub currently ships to 23 countries.
If your country is not available at checkout, we unfortunately do not ship there at the moment.

3. Estimated Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Within Canada: usually 5–12 business days

  • USA: usually 7–15 business days

  • International: usually 10–20+ business days

These are estimates only. Actual delivery may vary due to courier delays, customs processing, weather, or other factors outside our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Your delivery address

  • The weight/size of your order

  • The shipping method selected

From time to time, we may offer free shipping promotions. Any such offers will be clearly shown on our website or at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number (where available).
You can use this tracking number to follow your order on the courier’s website.

6. Wrong Address or Incomplete Details

Please double-check your shipping address at checkout.

If a package is returned to us due to an incorrect or incomplete address, we can:

  • Re-ship it to the correct address (additional shipping fee may apply), or

  • Offer a refund for the product cost (shipping fees may not be refundable)

If you notice a mistake in your address after placing your order, please contact us as soon as possible at trendora.hubonline@gmail.com

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7. Lost, Delayed, or Stolen Packages

Once an order has been shipped and handed to the courier, delivery is largely out of our control.

If your tracking shows “delivered” but you did not receive your package:

  • Check with neighbours, household members, or building management

  • Wait 1–2 business days in case of a late scan

  • Contact the courier with your tracking number

If you still cannot locate your package, email us at trendora.hubonline@gmail.com

and we’ll do our best to help you contact the carrier and look for a solution. However, we cannot guarantee refunds for orders marked as delivered.

8. International Orders & Customs

For international orders, your package may be subject to customs fees, import taxes, or duties charged by your country.

These charges are not included in our prices or shipping costs and are the responsibility of the customer.

We recommend checking your local customs rules before placing an order.

9. Split Shipments

Sometimes, if you order multiple items, they may ship from different locations or warehouses. In that case:

  • You may receive more than one package

  • You will receive separate tracking information for each shipment

You will not be charged extra shipping fees for split shipments beyond what you paid at checkout.

10. Contact Us

If you have any questions about shipping or need help with an existing order, you can reach us at:
trendora.hubonline@gmail.com